For the fifteenth year, LD Products earned the Bizrate Circle of Excellence Platinum badge for best-in class customer service. Reserved for a select number of top-rated retailers, the Bizrate award is major badge of honor for online businesses. To achieve a platinum rating, a retailer needs to receive at least a 9.0 out of 10 on eight points of service. Bizrate helps facilitate and manage online reviews for top brands through post- purchase feedback surveys and each brand is graded on essential service areas like customer support, shipping and returns. LD Products is dedicated to exceptional service across all customer touchpoints, from a seamless online shopping experience, to offering fair prices and honest printing advice. First-rate service and support has always been our top priority and Bizrate reviews are an invaluable part of our customer feedback process, providing us with the key insights we need to deliver a great printing experience to every customer. This year, we received an overall satisfaction score of 9.2 out 10, earning high scores in all major categories:
LD Products 2020 Bizrate Scores
Overall Satisfaction: 9.2 out of 10
Would Shop Here Again: 9.4 out of 10
Likelihood to Recommend: 9.3 out of 10
- Ease of Finding What You Are Looking For: 9.2 out of 10
- Design of Site: 9.2 out of 10
- Satisfaction with Checkout: 9.3 out of 10
- Product Selection: 9.3 out of 10
- Clarity of Product Information: 9.3 out of 10
- Charges Stated Clearly: 9.5 out of 10
- Price Relative to Other Online Retailers: 9.2 out of 10
- Shipping Charges: 8.9 out of 10
- Variety of Shipping Options: 9.1 out of 10
- On-Time Delivery: 9.3 out of 10
- Order Tracking: 9.2 out of 10
- Product Met Expectations: 9.4 out of 10
- Customer Support: 9.0 out of 10
- Product Availability: 9.5 out of 10
- Returns Process: 8.3 out of 10
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