Printer Guides and Tips from LD Products

13 Common Printer Problems and How to Fix Them

Anna Cruz

Few things lead to frustration quicker than when you need to print something in a pinch, and your printer doesn’t want to cooperate (and it won’t tell you why either!) While streaky lines across your images or faded text is one hassle, dealing with a printer that won’t even acknowledge you exist is another. Whether you’re getting an error message that doesn’t sync up with reality or your printer is giving you the silent treatment, knowing where to start when your printer won’t print can relieve some of that frustration.

Specific troubleshooting solutions will vary depending on your printer model, but once you understand some common issues, you can quickly search and find fixes specific to your unit. Manufacturers offer online resources to help you work through your most troubling printer issues and we’ve got some basic tips covered right here!

Paper Jams and Ghost Jams

If your printer says you have a paper jam, there  are a couple of potential culprits.  First, make sure the paper is properly aligned in the paper tray. If your paper is askew even a little bit, it can quickly turn into a jam. Usually, removing the paper from the unit and lining it up better to the feeding elements will clear up the problem. Paper trays are designed to hold a specific paper capacity.  For some, it could be just 100 sheets, while others can hold an entire ream.  Check your printer’s user guide for the recommended paper capacity – an overstuffed paper tray can instantly flag the paper jam warning in your machine.  You should also make sure the paper or media type setting on the printer menu matches your current print job.   Printers include settings for many different paper types like card stock, photo paper or presentation paper.  Thicker paper can cause a  paper jam if the settings are off and a quick change of the paper type can resolve your paper jam message right away. 

Pick up rollers are the rollers that pick up the paper from the tray and feed it to the printer.  These parts have also been known to cause a jams after repeated use and eventually may need to be replaced.

When your printer says that there’s a paper jam, and there isn’t, chances are it’s because there’s a mechanical problem afoot. Don’t immediately smash your printer in a field though! In searching for a solution for a ghost-jammed HP® printer, Neal Poole discovered that often real paper jams could leave residue behind that interferes with printer operation long after the jam is gone. 

Small amounts of shredded paper junk lodged between gears that move your rear duplexer may leave your printer thinking there’s something lodged in the duplexer, not the gear. Examine the mechanical parts surrounding your ghost jam and make sure they operate cleanly (some models give you a more precise idea where the jam is located, especially for more complex office units). Here’s one approach posted on Fixya that can help:

**A side note: this is explicitly for the HP® OfficeJet® L7680, but the general principles apply across printer models and brands** 

Unplug your printer to reset the sensors if you are still getting a paper jam notice after cleaning.

 

Printer Driver Problems

Hardware isn’t always to blame. Your printer driver acts as the translator between your computer and your printer.  Like other software, drivers can also go out of date, or lose compatibility with your operating system after an update. If your printer isn’t responding to basic commands or is constantly crashing, a driver update may fix the issue right away.  You could also have the wrong driver downloaded on your computer to work with your printer. Uninstalling the driver you have on your desktop, then replacing it with an up-to-date version, often will get your printer and desktop chatting again.  To find an updated version of your printer driver, visit the support page of your printer manufacturer and type in your printer model number.  Then follow the steps on the page to download the most up to date version.  We’ve included links to the most popular printer brand support pages below!

How to Add a Printer in Windows 10

If you are trying to connect to a new printer on Windows 10 and plan to print over Wi-Fi, you may be able to print right away without downloading the printer software.  Windows 10 is compatible with most new printers right out of the gate.  To add a new printer, go to Settings > Devices > Printers & Scanners> Add Printer and select the printer you want to add.  If you plan to use this printer regularly you can set it as your default printer and also print a test page to test for print quality before printing out your document!

How to Print a Self-Test Page

If you are having trouble diagnosing your printer issue, printing a test page or printer status report can help narrow down what the problem is.   If the test page prints successfully then your issue is likely the printer driver, printer software or cable connection.  If it doesn’t print properly then there is likely an issue with the printer itself and may require repairs.

How to Print a Test Page in Windows 10

To print a test page in Windows 10, go to Settings > Devices > Printers & Scanners.  Then select your printer and select Manage>Print a Test Page.

How to Print a Test Page in Windows 8

To print a test page in Windows 8, press the Windows key on your keyboard, then search “printer” on the start page.  Select Settings > View Devices and Printers, then right click the printer icon and open up “Printer Properties” and select “Print Test Page”

How to Print a Test Page in Windows 7

To print a test page in Windows 7, click the “Start” button > Control panel > Devices and Printers.  Then right click the printer icon and open up “Printer Properties” and select “Print Test Page”

Loaded Queue

When your print job finishes, your queue is supposed to clear itself automatically. That doesn’t always work out as planned, especially when some print runs are put on hold, postponed, or stopped due to data connection issues. If your queue gets all blocked up, it can cause your driver to grind to a halt. Often, in an attempt to print something, you’ll end up selecting print several times over, further overloading your queue. 

Sometimes your printer isn’t the reason your jobs aren’t printing. A stuck print job can logjam your queue, which prevents jobs from being received by your printer. It also won’t go away when you click delete most of the time. So, what can you do to clear your queue and get your printer, well, printing again? Here’s how to get started:

A side note: this is explicitly for the HP printers paired with Windows, but the general principles apply across printer models and brands.

If your print queue gets bogged down and freezes again, you have a couple of other options. HP offers a free software called HP Print and Scan Doctor which you can download for free. Running this program will automatically troubleshoot common issues with your printer and resolve them. If you are still having trouble with your queue jamming, uninstall and update your printer driver. Sometimes, an older driver may not be compatible or can corrupt, which will prevent your prints from processing.

Wi-fi Connection

Wireless connectivity is a double-edged blade. On the one hand, you can connect your printer to devices anywhere in your home. On the other, your connection is something that you can’t see. If your printer has dropped its Wi-fi signal, often you won’t be able to tell unless you troubleshoot the connectivity. If your printer’s Wi-fi is down, unplug it and reconnect it to your modem. It’s a bit of a trope these days, but powering down electronics can do wonders for fixing problems. If your device isn’t connecting to your printer, check to see that your Wi-fi and Bluetooth capabilities are up and operational.

A weak (or nonexistent!) connection between your computer and printer will prevent you from getting the documents you need. And because the issues lie between the two, often it can be tough to diagnose. If your printer was connecting wirelessly to your printer and then stopped, try restarting your computer and printer to see if they will reconnect. If no, here are some common questions you should ask when you suspect your WiFi connection may be to blame for your issues.

How to Connect Your HP Printer to Wi-Fi

Since there are many HP printers, it’s hard to list a generic set of instructions that will work for all models. As a rule of thumb, when trying to connect you HP printer to your wireless network, look for this icon:

If your printer has this icon on a button, press down that button until the blue light next to the wireless icon blinks.

If you don’t see this icon as a button on your printer’s control panel, it’s probably something you need to get to from the printer’s display. Go to your printer’s display and look for the wireless symbol. 

Press this icon on your display and follow the steps to setup your wireless settings. If you didn’t have success with the Wireless Setup Wizard, go to the Wireless Settings menu again but this time, select “Wi-Fi Protected Setup”. Then touch “Push Button”, and then “Start”. When you’ve done this, go to your router, and press down the WPS button for 3 seconds until the wireless light blinks. Check in a few minutes if your printer is connected.

Unable to Print From a Mobile Device

Everyone wants to enjoy the convenience of being able to print directly from their iPhone®, iPad® or Android® mobile device. But wirelessly connecting your printer and device can be complicated, and the process will vary from brand to brand. Even if there’s an app for your printer brand, differences in software could prevent you from connecting directly. Make sure that your WiFi is properly working if you are having difficulty connecting, using the process outlined above. If your wireless printer connection isn’t functioning smoothly, downloading different apps or deleting existing ones won’t help.

Here are some ways to set up your printer for mobile printing, and troubleshoot to see why your printer isn’t connecting:

AirPrint for Apple®

Printers from each major manufacturer come pre-loaded with Apple’s AirPrint software, which makes connecting your iPhone, iPad, or laptop simple. AirPrint allows you to instantly print photos direct from your Photo Stream, as well as print directly from your Safari app. Once your printer is set up, here’s how you use Airprint:

Most troubleshooting for AirPrint that doesn’t stem from WiFi glitches come from compatibility issues. Not every app is AirPrint ready, and while AirPrint is becoming more common with newer WiFi printers, not every model comes pre-loaded. Double check your users manual to make sure your printer is compatible. If not, there are other easy ways to connect your Apple products to your printer wirelessly.

Print Apple for Non-Airprint Printers

Connecting Apple products to non-AirPrint printers isn’t difficult, once you have the necessary tools. Printer Pro is a budget-friendly app downloadable via the App Store for $4.99 that acts as a bridge between your devices and printer.

If you’re having problems automatically connecting via Printer Pro, double check your IP address and make sure it matches up. Also, make sure that your firewall settings will allow your device to connect to your printer.

Cloud Print for Android Products

Google’s Cloud Print is among the easiest ways to directly network your printer with several devices, including both Android and Chromebook products. The process is pretty simple:

When connecting a printer that doesn’t come preinstalled with Cloud Print—what Google calls “Classic” printers—you have options as well. Installing third-party software such as GitHub’s Google Cloud Print connector will bridge the software gap between your device’s operating system and your printer.

If your printer isn’t connecting to Cloud Print or producing prints, first check to make sure it’s Cloud Print ready and connected. Many older model printers will have WiFi capability, but won’t come pre-loaded with Cloud Print access (a problem similar to AirPrint). It’s also possible that you may be using an outdated version of Google Chrome, which can prevent your prints from being transferred. Finally, you may have registered your networked printer twice, which means when you’re selecting a printer you’re actually connecting with it’s ghost twin. Check your networked printers list to make sure you have the right one.

Let’s say you’re looking to connect with a printer that isn’t showing up on the printer list. If you have a Cloud-Print-ready printer, you have a couple options here:

Alternately, if you have a classic printer, your troubleshooting options include:

Looking to WiFi printing from your Amazon Kindle? You’re in luck, because Kindle uses Google’s Android operating system, so it’s designed to work with Cloud Print. You can also directly connect Kindle to most wireless printers by finding them on your list of networked printers and selecting print. Like many other devices, Kindle and Android use “Share Page” as the nomenclature that brings you to a print option.

Print from B&N® Nook®

Downloading PrinterOn® is the easiest way to print from your Nook. This app will connect any WiFi printer to your Nook instantly, and offers a convenient way to review and print web pages, PDFs, images, docs, and more. Here’s what you need:

If you’re having difficulty connecting PrinterOn with your WiFi printers, first confirm that your printer is connected via WiFi where you searched. If your GPS or keyword search don’t send your Nook looking in the right direction, it can get lost. Also, if you are using PrinterOn for business, the app may be password protected to prevent your data from being stolen.

Clogged Printhead

If you don’t use your printer often, sometimes ink in your printer head will dry and lead to clogging. When you start to see lines, streaks or bands on your printouts, or if some parts of your document have lighter prints on it, this could also indicate that it’s time to clean your printhead.

A clogged printhead may trigger the change cartridge signal on your printer, or could simply prevent ink from making its way onto the page. Unclogging your printer head can be messy and tedious, but maintaining your printer to prevent clogs is easy. A popular way to address a clogged print head is the paper towel method:

Paper Towel Method

If your printer uses only two cartridges–black and tricolor, that means your printer uses ink cartridges with an integrated printhead.

Only printers that use ink cartridges with an integrated printhead can use the paper towel method.

Some popular ink cartridges you can do the paper towel method on are the following:  HP 60, 61, 62, 63, 64, 65, 67 ink cartridges, and the Canon PG243, CL-244, PG-245, PG-245XL, CL-246, 246XL, PG-260XL, CL-261XL ink cartridges.

Steps:

To do the paper towel method, you will need to have a damp paper towel and a dry paper towel at the ready.  

Printhead Cleaning from the Printer Display Screen

If you have a printer that uses individual color cartridges, like the Epson® 702XL series, then this means the printhead is built into the printer.

Most common culprits for a clogged printhead are microscopic dust particles, air bubbles or dried ink.  Running a printhead cleaning on your machine will clear the print nozzles of excess or dried up ink.  Though the setup might be different for each printer, this is a typical cleaning function built into the printer’s software.   Print a test page to see if the clog is gone, print a second one to be sure (sometimes two will do the trick).  If that does not clear up the issue, stop doing any further cleanings as this use up a lot of ink and running multiple cleanings in a row doesn’t usually render better results than the first.  We walk you through the process with an Epson Workforce Pro WF-3820 printer in the video below.  These steps are similar with most printers, consult your user’s guide to find the cleaning process that will work for you.

You can find even more helpful printhead cleaning tips in our printer brand specific printhead cleaning guides, check them out below!

“Non-Genuine” Cartridge Message

On occasion, your printer will directly call you out for using a third-party ink cartridge. Especially common with HP printers, this kind of message will pop up on your screen, telling you that you’re using a used, refilled, or counterfeit* cartridge, but usually won’t do much else beyond that. Third-party cartridges usually have chips installed that circumvent this message, but when it does pop up you can easily diffuse it by clicking “okay.” If not, consider removing your cartridge and ensuring the chip is clean, then reinstall and try again.

Cleaning the gold contact chip is easy, just wipe it gently with a lint-free cloth!

*Counterfeit cartridges are those intended to look like an OEM cartridge. Compatible cartridges that come in their own packaging are not fake contrary to what OEM manufacturers are leading consumers to believe.

New Cartridge Not Working

Every once in a while you might come across a new cartridge that gives you trouble. If you have recently installed a cartridge and an error machine pops on your printer’s display, take these steps to try and fix this issue:

Replace the Cartridge / Low Ink Message

Sometimes, your printer will give you a message saying you need to replace your cartridge, or you have low ink, even when you know you have enough ink. Perhaps you installed a fresh compatible cartridge full of ink, but your printer still thinks that the old cartridge is in place. You have a couple of options available to get your printer, well, printing again:

Printer Hardware Problems

a. Check Your Power Cord
The problem may not be your computer or your printer at all. Connector cables such as USBs will decay and burn out over time, requiring replacement. Unfortunately, they don’t have indication systems your printer and computer have so that they can die, and you’d never know otherwise. Try swapping your printer out with another cable. Keeping an extra connector cord on hand will help you troubleshoot instantly, and get you printing again faster if your USB is to blame.

b. Ran out of RAM / Memory
Modern printers are highly sophisticated devices. Most units today have some form of memory to store print jobs, whether it be a couple of megabytes or several gigs worth in a large office risograph. If your printer is connecting, but printing at such a slow rate it may as well not be, you’ve likely run out of memory.

Slow Printer Speed

A slow printer can quickly put the brakes on any important print job.  Slow prints are usually caused by sluggish or out of date software or a spotty wireless connection.  For a quick fix, make sure that all of your printer drivers and printer software is up to date.  You can download the latest software update on your printer’s LCD display screen, or go to directly your printer’s support page to check for the most recent update.  If you suspect the wifi is the issue, move your printer closer to the router to make a stronger connection.  We also recommend checking the printer quality settings on your printer menu.  Different quality settings use a different amount of ink, which can impact the print speed.  A document printing on the “Best” setting is going to take much longer than “draft” mode, which uses less ink.  As a general rule, the simpler the printer settings, the faster your printer will print.

Why My Printer Won’t Print

There is a number of reasons why your printer might not be printing even if you just installed a fresh cartridge of ink. Try checking through this list to eliminate the possibilities:

If all else fails…

If you’ve cleared each of these options, there is one more: your printer might just be on its last legs. Like all other machines, printers wear down with time, at which point you’re left to consider repairs or to replace your unit. If replacement is your better option, there are a wealth of resources out there to help you select the best new model for your needs. A new printer is an immediate cost, but over time you can save money replacing your old unit with one tailored for your printing habits.

However, before you find yourself at store, always try shutting off your printer and computer and turning them back on. It’s ridiculous how many unconquerable problems can be solved this way. Good luck!

Cartridge Series
Thank you for reading this post! This article is written by a team of ink experts at LD Products - a Long Beach, California-based company that specializes in compatible ink and toner.  With over 20 years of printing expertise, we’re committed to helping you save money on printer ink without sacrificing quality.  If you found this content helpful, we’d be grateful if you supported us by visiting LDProducts.com for all of your ink and toner needs.  We appreciate your support!