For the tenth year in a row, LD Products was named to the prestigious Circle of Excellence by Bizrate Insights®, a division of marketing solutions firm Connexity® and one of the largest sources of customer-generated online reviews in the US. Earning this award once is certainly a prize but getting it for a full decade is an achievement, especially when you consider how much the world has changed since then (for example, the most popular cell phones looked like this the first year we won).
The 2015 Circle of Excellence prize was awarded to 187 online retailers, representing the top 4.6 performers in BizRate’s North American network of retailers. In their words, the awards “recognize retailers that received outstanding online customer satisfaction scores in the past year as rated by millions of verified online buyers.” The standards are fairly rigorous, assembled for more than 5000 websites using the data from over 27 million customer reviews from across the US and Canada. The “creme de la creme” of online retailers are awarded the Platinum award, which was given to 83 websites this year. Platinum level winners represent the top 1.7% of retailers in 2015. In order to go Platinum, a retailer needs to receive at least a 9.0 rating out of 10.0 for seven key customer satisfaction metrics:
- Overall satisfaction
- Product selection
- On-time delivery
- Ease of search
- Repurchase intent
- Product met expectations
- Customer service
LD Products scored 9.2 out of 10. (Thanks, everyone!)
Bizrate tracks online customer reviews for an incredible range of different retailers, from musical instruments and do-it-yourself pest control to equestrian gear for horseback riding . Being ranked among the top 1 percent of businesses for customer experience is impressive enough if you’re all selling similar products, but it’s all the more sweeter when you know that your competition is everything across the board—representing truly the best customer experiences the web has to offer.
What This Means For Customers
More often than not, customers remember their experiences when shopping or doing business with any establishment more than the product purchased itself. This clearly illustrates how much attention and value consumers give to the delivery of the product or service. What a Platinum Level BizRate Award means for customers is the simple assertion that when they need something, they have a professional team behind them in every step of the purchasing process to ensure their complete satisfaction with the product, the service, and the overall experience. Working with a Platinum level winner brand means you receive the VIP treatment every time you engage with the brand.
LD Products has established an award winning reputation by holding the customer experience in the highest regard. While being recognized for an award ten years in a row is a great honor, LD Products is proudest of the fact that it has so many customers who wish to share their top quality shopping experience with the world.
About LD Products
Based in Southern California, LD Products offers the best in print supplies for all home and office uses. Since 1999, we’ve grown to become one of the biggest online retailers of office supplies in the US while upholding the highest quality and customer experience standards. Housed in a LEED Certified green-friendly building, we’ve revolutionized the way online customer service works and received numerous Bizrate Circle of Excellence awards, the Stella Service Seal of Excellence and earned an A+ rating with the Better Business Bureau for our efforts. LD Products features ink and toner from name brands such as Brother, Hewlett-Packard, and Canon, as well as industry-leading quality in remanufactured cartridges, office furniture, and other supplies. We also offer time saving features like quick reorder and standard-bearer quality customer service.
